1. RESERVATIONS – CREDIT CARD – PRE-AUTHORIZATION
Valid credit card details Visa and MasterCard (no debit card) must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. It must be valid during your stay.
Please, note that we cannot charge a credit card without the authorization of the owner. Therefore, if the name on the ID card or passport presented at check-in is not matching the one on the credit card, written permission from the cardholder must be presented. (Form on request). If the proof of ownership and the authorization cannot be validated. Another payment method must be provided as soon as possible.
2. CANCELLATIONS OF A FLEXIBLE RATE
Cancellations and changes must be done by email. We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be canceled or changed without any charge until 5 days prior scheduled arrival date (for example if you book for an arrival on the 25th of June you have until midnight Belgian time on the 19th of June to cancel without any charge).
In case of non-arrival on the day (no-show) or cancellation (or change) less than 5 days before arrival, full payment will be charged to your credit card.
Reservations made less than 5 days prior to arrival can not be canceled or changed without charge.
3. RESERVATION FOR A NON-REFUNDABLE RATE
The total amount of your stay will be charged to your credit card by the hotel at the time of booking. These charges are non-refundable and non-transferable.
4. TRAVEL INSURANCE
We recommend that you take out travel and cancellation insurance before your departure. If you are unable to travel because of any reason, you can then recover all or part of the costs. You can take out insurance online via Europ Assistance: https://www.europ-assistance.be/cancellation-insurance-travel-temporary.
5. MULTIPLE ROOM-BOOKINGS
Bookings of 3 rooms or more are considered group bookings. Special conditions may apply. Please contact us at email@example.com with your request.
6. ROOM CONDITIONS
All our rooms have a maximum occupancy of 2 people. We also do not have any rooms with twin beds, they all have double beds (queen beds in the standard rooms and king beds in all other rooms). No extra bed or rollaway bed is available
7. INVOICE REQUEST
Please, inform the billing address to the receptionist at the latest at check-in. For companies, a VAT number is required. Invoices cannot be modified after check-out.
8. NON-SMOKING HOTEL
Hotel Relais Bourgondisch Cruyce is strictly a non-smoking hotel. Smoking is prohibited in the rooms and the entire hotel. In case of non-compliance with this rule, a fine of 250,00€ will be charged to the room.
9. BABY COT ( Max. 2 years old )
Only a Superior Deluxe room can be provided with a baby cot. Maximum 1 baby cot and the price is EUR 25,00/night.